Welcome to Ocular Instruments!

Customer Service

How do I contact Customer Service?

T: 800-888-6616

F: 425-462-6669

E: contact@ocularinc.com

 

What is Ocular’s Warranty?

All Ocular Instruments products are unconditionally guaranteed against defects in materials and workmanship within 1 year of the invoice date.

Can I try a lens before I have to pay for it?

We have a standard 30 day right of return, if for any reason an Ocular Instruments product does not meet your requirements or expectations, you may return it to us within 30 days of purchase for a full refund. Contact customer service to obtain a return authorization number (RA#).

What is your return goods policy?

Merchandise is returnable for credit only with a prior authorization from Ocular Instruments. At which time we will assign a return authorization number (RA#). It is recommended that all shipments to Ocular Instruments be made via UPS or FedEx, prepaid and insured for full value. Please clean and disinfect all products prior to returning.

What is your repair policy and service?

We offer full service repair for all of our products. We will inspect each item to determine if it is repairable. “Repairable” means that we can restore the product to a safe and effective condition in accordance with our quality system. If your product is repairable, we will provide a price quotation for your approval prior to performing the repair. In most cases, a repaired product will be restored to almost new condition. In order to expedite the repair process, please contact Customer Service for a return authorization number (RA#).

Do you have a discount for students, residents and fellows?

We offer a student discount off of list prices, as long as they are still enrolled in school. Student must provide name of school they are attending.

Do you engrave lenses?

Unfortunately at this time, we do not engrave lenses.

2255 116th Ave NE, Bellevue, WA 98004 | T: 800-888-6616 | F: 425-462-6669 | E: contact@ocularinc.com